Frequently Asked Travel Questions
Collection of frequently-asked questions for domestic and overseas visitors. If your question is not covered here please contact our customer-service team.
Q: Do your small-group tours include shopping stops? Are there hidden extra costs?
A: All our private small-group tours are pure-play. No shopping stops are arranged at all. There are no forced optional-fee items. All costs are written into formal travel contracts to eliminate hidden charges.
Q: Can I modify itineraries or adjust departure times for small-group tours?
A: Our 2-8-person private small-group tours support flexible adjustments. You may adjust sightseeing durations and departure times according to your physical condition and interests.
Q: How many days would you recommend for a Guilin trip?
A: For Guilin and Yangshuo only, we recommend 3-4 days. If you also plan to visit Longji Rice Terraces, arrange 4-5 days for a relaxed pace.
Q: What documents do domestic Chinese visitors need to bring?
A: Domestic tourists must bring original ID-cards. Hotel check-in, scenic-spot admission and Li River cruise boarding require real-name verification with original ID-cards.
Q: What documents do foreign visitors need for traveling in Guilin?
A: Foreign visitors need original passports. Hong Kong / Macao / Taiwan visitors must carry Mainland Travel Permit documents. Original documents are required for hotels, scenic-spots and Li River cruises; copies or photos generally cannot be used.
Q: What visa policies apply for foreign visitors entering China for Guilin travel?
A: Some nationalities enjoy unilateral visa-free or transit-visa-free policies. Policies vary by country. Please check latest official notices from National Immigration Administration of China before departure to confirm whether you need a Chinese visa.
Q: How can inbound visitors make payments while traveling in Guilin?
A: Some local merchants support foreign-card POS machines; you may also exchange RMB cash. Our travel agency supports multiple settlement methods including cross-border transfer and cash payment for tour fees.
Q: Will I get car-sick on mountain roads heading for Longji Rice Terraces?
A: The drive to Longji Rice Terraces includes winding mountain roads. Visitors prone to car-sickness should prepare motion-sickness pills and minimize phone-screen viewing during driving.
Q: What precautions apply for Yulong River bamboo-raft drifting?
A: Bamboo-raft boarding includes weight safety checks. Protect valuables from water. Please notify us in advance if seniors, pregnant women or young children join the trip to confirm raft-riding suitability.
Q: Can you receive inbound tourists coming from Russia, Southeast-Asia, Europe, America and Australia?
A: Guilin Luming Travel holds formal travel-agency qualifications. We welcome inbound tourists from Russia, Southeast-Asia, Europe, Americas, Australia and other regions and provide multilingual consultation services.
Q: What are rules for rescheduling or cancelling confirmed bookings?
A: Rescheduling and cancellation follow terms in signed travel contracts. Please notify us as early as possible so we can arrange refunds or modifications for vehicles, hotel and ticket resources.
Q: What are customer-service working hours and time-zone?
A: Customer service operates 09:00-22:00, Beijing Time (UTC+8). Overseas clients can send email messages; replies will be made as soon as possible outside working-hours.
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